Efficient call management is a cornerstone of excellent customer service. TELUS Business Connect provides advanced features such as: Call Forwarding: Redirect calls to ensure no customer inquiry goes unanswered. Call Recording: Record calls for training, quality assurance, or compliance purposes. Call Analytics: Gain insights into call patterns and employee performance to optimiz... https://tomharris.com/blog/what-are-the-top-advantages-of-using-telus-business-connect-for-small-businesses/